Hosted IVR

Never miss a business call
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Request a demo

or Call Us
(+91) 8595-08-08-08

or Call Us
(+91) 8595-08-08-08

Hosted IVR

Change The Way You Communicate With Your Customers

Let IVR do things on your behalf. Hosted Interactive Voice Response (IVR) solution allows to build a personalized call flow according to your needs. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability.

 

How IVR Works?

Why Your Business Needs Go2Market’s Cloud IVR Solution

Handle Call Volume

Do you get a large volume of calls? Our IVR solution helps you to handle the high call volume. You don’t need to worry about losing leads. Just sit back and relax. Let the IVR handle your calls.

Create a Personalized Experience

Greet your callers by their names. Record as many greeting messages as you need and keep swapping them. Give your customers's fresh and unique feel every time they call. Direct them to relevant agent/team.

Build a Professional Brand Image

IVR helps you to improve your professional image and creating different departments will heighten your brand image among your customers.

Improve Customer Service

IVR makes it easy to solve your customers’ queries. Let them divert to the concerned department in the first attempt. Give your customers a hassle-free experience and build trust.

Improve Your Team Productivity

The goal of IVR is to reduce agent handled call volume – by increasing self-service success and by routing more calls to the right team or department. It will improve your agents’ efficiency.

Cost Effective

You don’t have to spend much. We offer affordable plans to SMBs. No hidden cost or extra money. Just choose the plan which suits best.

Lead Management

Automate your lead management and ensure not even a single sales inquiry received or generated is wasted. You can now track the lead source to determine the ROI of your marketing campaigns, increase lead conversion by distribution to those who are best qualified to convert them into business and can nurture the leads over a long period efficiently.

Complaint Management

ibizfone comes with an inbuilt ticketing application and helps you gather all your customer complaints onto one platform, now you can track, resolve and reduce your customer complaints with a single unified view.

Sticky Agent

All of us like to talk to the same person with whom we have conversed earlier rather then explaining the whole story to another person. Sticky agent allows the call to be automatically connected to the same person who knows the customer recent history and helps in building customer trust and engagement.

Real Time Notifications

Never miss a business lead, get end to end call tracking through SMS and email notifications. You decide who receives which reports and at what frequency.

CRM Integration

Our API can be seamlessly integrated with your CRM providing a single platform business view and helps you attain an integrated view of your marketing, sales, and support platforms. Engage with your customers right from lead to after sales support.

Call Recording

Ever wonder why productivity varies amongst your team members? With call recordings, you can check all your incoming and outgoing conversations and store it for future use and you may delete these at any time. Training and new employee induction become so much more meaningful with exposure to live experiences.

Real Time Analytics

“Half the money I spend on marketing is wasted and the problem is I do not know which half”. Ibizfone-IVR solution powerful analytics engine helps you understand what is happening to your business calls in real time. How many calls did we receive, how many were answered, for what duration, from which region, who are my productive team members, which of my marketing’s campaigns were productive?. Now you can get insights to all such questions and many more.

Smart Call Routing

Define the call flow on the user-friendly web-based panel through simple drag and drop. Define the same based on the skill level, event, and time-based or any other business need. Call routing can help priorities calls based on the business value and route the calls to the right person.

Multi-level IVR Systems

Greet your customers with a professionally recorded welcome message in any language depending upon from where they are calling. Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.

Reduce Call Transfer Failure

Create multiple departments and route the calls to respective departments. It is easy and direct call transfer process with no failure possible. Probability of call transfer is least.

Easy Setup

Easy setup just in few minutes. Fully managed dashboard.

Our Hosted IVR Solution Has Powerful Plug and Play Features

Customize IVR Flow

Define the call flow on the user-friendly web-based panel through simple drag and drop. You can customize your IVR flow in real-time.

Multi-level IVR Systems

Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.

Smart Call Routing

Define the Call routing based on the skill level, event, department, and time-based or any other business need. Call routing can help priorities the calls and route to the right person.

Real Time Analytics and Report

Our powerful dashboard helps you understand what is happening to your business calls in real time. You can check and download all the current and previous calls statistics.

Call Recording

You can easily Check (and download) all your incoming and outgoing conversations any time. And store these for future use and you may delete these at any time.

CRM Integration

Integrate our API with your favorite CRM tool. An integrated view of your clients, sales, and marketing efforts. Engage with your customers right from lead to after sales support.

Sticky Agents

Our Sticky agent feature allows the caller to be automatically connected to the same person who knows the customer recent history. It will help to improve customer experience.

Email and SMS Notifications

Never miss a business lead, get end to end call tracking through SMS and email notifications. Get detailed call reports via email.

FAQ

What Is IVR?

ibizfone, Hosted Interactive Voice Response (IVR) solution is a cloud-based EPABX for businesses. ibizfone comprises of an IVR installed on a hosted platform at a remotely located server and allows businesses to access the application through a user-friendly web panel and serves as a low-cost reliable business phone system with the added advantage of scalability, flexibility, and zero capex.

How does it work?

The interactive Voice response system is a technology which allows users to obtain information over a phone system without manual assistance, IVR receives inputs from callers by pressing of phone keys as well as voice inputs, kindly refer to the flow chart for understanding call flow and the functionalities of a hosted IVR system.

How can I use IVR for my business?

Just signup or subscribed to cloud telephony based ibizfone(Hosted IVR ) service by visiting our website www.go2market.in or by calling us on ibizfone no. 08595-08-08-08 to have your queries answered and let your customers connect you at free of cost.

Benefits of IVR for small business?

for a small business, every incoming could be potential business, through ibizfone you never miss a business call, It increases the company productivity in a case of potential customer who looks for a proper answer for his business queries, the call can be the route to locate the agent who can provide the right information. This increases productivity and enables you to manage a higher volume of calls than usual.

Will it handle the large call volume?

Currently, the entire infrastructure is located at Airtel Data Center where all telephony lines and applications server are installed which provides seamless connectivity 24*7,the current infracture is designed such a way that it can attend large no of call volumes and can be scalable to ‘n’ capacity for call handlings.

For what industry it is good?

No matter what your industry, you can use the power of this solution. Some of them are Retail, Education, Food industry, finance sector, travel industry, healthcare industry, Real estate and more. A ibizfone is much easier to recall and use when you need it

Don't Wait! Boost Your Business With Us. Get Started Now.

+91
Request a demo
or

Call Us
(+91) 8595-08-08-08