June 2021

How to get a toll-free number for your business in India?

A toll-free number or an 1800 number is a telephone number that is billed for all arriving calls instead of incurring ones. The number receives more calls from the leads than a normal number because of this reason.Earlier only large businesses were able to opt for these numbers but as the industry grew, many other small firms and start-ups have started using them because of the affordable rates. A few companies actually provide you with all features that might help you in growing your business and improving the customer experience.Go2market being one such company. The tollfree number is provided under the...

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Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible.

The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support.The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them.Any mobile call center app should have these features in order to function smoothly and efficiently.Agent Real Time Monitoring (RTM)One of the main additions on this application was to make sure that the...

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mobile call center

The call centers with installed PABX have been operating in the business world since the 1960s. The traditional way is to have agents sit in a row and handle customer contacts.With the changes all over the business world and different industries, people are searching for an easier and efficient way to connect with their customers.With the development of the Mobile contact center app, you can do everything within the safe zone of your home or anywhere else.Go2market developed an app to simplify the complicated call handling system. It helps you enjoy the cloud call center features at an ease of...

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