In the world of possibilities, change is the only constant. We need to adapt ourselves according to the changing scenarios. With the outbreak of coronavirus, the same world of possibilities came to a standstill and life was frozen endlessly due to lockdown. However, the banking industry continues to serve the country despite all the fears of contracting COVID-19 and the lockdown. The eminent services that the banks have been providing to each citizen is commendable.

While the banking sector, working in quarantine mode, initially faced many hurdles leading to inefficiency and performance dropping events. It created pressure on the industry to maintain safety as well as the quality of services for the customers. It is called for proactive actions during the panic period. Meanwhile, keeping an eye over the sales team also became challenging for the banking sectors. Thus, in these times, the sector opted for cloud services over their working.

Let us now take a look at how these COVID-19 warriors (bank employees) have been relying upon Digital Mantra to cater to all the essential banking needs of the customers.

Making Banking Easier by Sending Message Alerts on ATM withdrawals to Updating the Customers Regarding their Balance Queries, Customized Greetings, IVR to Working Schedule, IVR Messages and so on.

All the banks have taken resort to the tools (as mentioned below). These tools, as provided by a renowned service-provider, are proving to be extremely beneficial to the bankers.

Overall Benefits of these Tools to the Banking Industry

The apparent value of using these cloud services are:

• The services save a lot of time since they can convey a message to many people at the same time. ATM withdrawal messages, matured fund messages, financial products’ updates, monthly e-passbook messages and other valuable messages are sent to all customers with a single click.

• Cost-effectiveness is also a major perk since these are low on expenses i.e. the bank does not have to invest a huge amount for promotion of services. There is a myth in the market that cloud telephony services require an enormous sum of money for its installation, infrastructure and maintenance. However, the debugger is that it eliminates the cost of equipment.

• All these services form terrific digital alternatives to propagate the brand name, services and achievements. Every bank works on the ground to give the best & personalized experience to its customers during the pandemic. Not only the banking sector achieved its maximum with the help of these cloud services but also the customers were saved from having to travel in these fatal times.  

• These are highly reliable since all the information is kept confidential and secure. As keeping financial information of people is the most crucial and difficult task of banking sector, they largely depend on these services where data leakage & security outage is minimal.

• Easy availability of services is an added benefit. Neither the bank nor the customer has to wait for long. Especially the customers can dial a number to have banking at their fingertips.

• No need to install additional & dense infrastructure.

Go2market is aware of the present situation and so, we offer all of these tools to provide a contact less connection & pace to run your business. Our team efforts have been fruitful as these hugely reduce the chances of contracting the virus and provide efficient digital solutions. Go2market are the pioneers in the cloud-based tools and telephony world that are the future of not only banks but other industries and businesses as well. These automated services provided by Go2market make a long-lasting impact on the target audience, market and business community.