The call centers with installed PABX have been operating in the business world since the 1960s. The traditional way is to have agents sit in a row and handle customer contacts.
With the changes all over the business world and different industries, people are searching for an easier and efficient way to connect with their customers.
With the development of the Mobile contact center app, you can do everything within the safe zone of your home or anywhere else.
Go2market developed an app to simplify the complicated call handling system. It helps you enjoy the cloud call center features at an ease of a mobile application. It keeps your presence intact and support at both digital and voice interaction. The app presents a unique, simple-to-use portal to use in concomitance with the app.
One might think why to develop an app for a call center but in today’s dynamic world, mobile cloud call center allows free accessibility from mobile without drawing any boundaries to limit. A mobile cloud call center makes you render cloud call services handy whereas, in a traditional call center, you get a row of seating arrangements and a particular workplace to operate from.
The interactive nature of a minimalist dashboard serves as a solution for all communication needs, a company requires. Currently, the app runs only on android with version 6.0 known as Marshmallow or above.
The app serves as a platform to provide various features a company might need in order to function smoothly and efficiently.
You can read more about the app and its features here.