Bilingual IVR/ Multilingual IVR

Multilingual/ Bilingual IVR helps you provide services on a global platform in a different language. Our IVR system is intelligent, it will read the first 4 Digits of incoming call number, basis on that the IVR can play the welcome message in different languages depending upon the telecom network circle no. as well it can route the incoming call to different state customer offices.

Advantages of Bilingual IVR :

  • Elimination of the language barrier.
  • Resolution of customer’s request.
  • Personalized experience.