Mobile Cloud Call Center

Things to keep in mind before getting a remote sales team onboard

The word remote had a completely different meaning a few years back. All we had in our mind is working in an office only is equal to increasing productivity but with the rise in the pandemic, safety has become a priority which made us realize that productivity can be achieved with working remotely too. But working remotely, we are always dicey about how to go with it, that is where Go2market helps you in getting a smooth functioning workflow. Let’s go along to know about the process in detail. Hiring the right people: Hiring can be more difficult for remote jobs than the...

Read More
Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible.

The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support. The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them. Any mobile call center app should have these features in order to function smoothly and efficiently. Agent Real Time Monitoring (RTM) One of the main additions on this application was to make sure that the...

Read More