Ivr

IVR Solutions

Have you ever contacted a business’s customer service line and gotten a voice prompt asking you to explain the reason behind calling? Well, then know that you have used Interactive Voice Response or the IVR solution. When a modern and user-friendly phone system is used in the business,  it not only enhances the customer but employee experience as well. By prioritizing the critical calls and directing less important ones to the appropriate departments, IVR solutions allow businesses to operate smoothly. But that's not it. There are many other benefits that IVR solutions bring which can change the business model. Wondering what...

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ivr solution

What's Interactive Voice Response (IVR)?IVR can be described as an automatic telephone system that can route calls. It lets customers interact with computers before being connected to a person. The technology works for Automatic Call Distribution, typically located in call centers.IVR telephone systems are so popular that you've probably been conversing with virtual assistants on phones more often than you could remember.IVRs handle inbound calls by gathering information about the caller's inquiry before transferring the call to the correct department. It can tailor the conversation based on what virtual number was dialed by the customer.Typically, the customer is presented with a...

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IVR Services

We are in an era when customer/user experience determines the fate of your business. While you can feel the dramatic shift to digital solutions on a global level, one such technology that has transformed experiences is ‘cloud telephony’.Although multinational businesses have been using this technology for a while, there are still only a few people who aren't from this industry who understand what IVR, C2C, or CCC is and how it actually works. Most small businessmen are still unaware of these acronyms. Besides, many people have this misconception that it must cost a lot. Communication technology has seen various strides and...

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We all have either been a part of or know the industry from the outside and are well aware of the communication skill that plays a huge part in attracting new customers or sustaining the existing ones. Virtual numbers play an important role in acting as an asset for all the business models to fill the communication gap between the organization and customers. To ease out the communication barrier for SMEs, Virtual number comes in handy with no physical existence and easy backend requirements. Here are a few of the key pointers enlightening the importance of Virtual numbers:24*7 AvailabilityAs the virtual number...

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Ways Cloud Telephony can Increase your Productivity.

Nearly one third of the total business are on cloud platform and the number is only expected to grow in coming years.As there has been an increase in start-ups ever year, demand for adopting cloud-based solutions ditching the traditional systems are increasing in number.Someone who is a boomer about what cloud telephony actually means especially for small businesses can refer to our previous blog here.But right now, we plan on helping you know how cloud telephony can make you run your business smoothly in 10 different waysBetter communication control:Cloud telephony serves as a platform that simplifies communication which can be...

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Be the bull in stock market with cloud telephony solution

Being a part of the decade, which has seen almost everything from demonetization to Covid outbreak, its quite evident to say that the world has changed its ways to work efficiently while being safe.Work from home may have sounded a little too impossible few years back but today, almost every company was forced to adopt this and surprisingly, some are highly satisfied with its result, admitting to continue WFH even after the pandemic.Companies dealing in stocks and funds have come in spotlight even more after the outbreak, financial safety being the reason of every household.We, at Go2market helped a lot...

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Cloud Telephony Solution

The espousal of Cloud Telephony by small businesses is on the rise and that’s no surprise.With limited investment and resources, small businesses do want to have enough access to the best communication possible with their customers. Each and every call you get might become a potential customer when you’re leading a small business.Here are the best possible features that Cloud Telephony can give you:Remote management:Cloud Telephony gives you the advantage of being able to communicate with your customers from anywhere in the world. The features like IVR and cloud call center can be accessed remotely. These features can add to...

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