CRM Flow

CRM stands for Customer Relationship Management. The IVR solution integrated with the CRM is a fully engaged solution that could be used to provide more engaging services to the client. Inbuilt Basic level Telephony CRM is provided to the user who can raise and put notes of their complaints, leads, and queries of the callers to have a strong follow up with real-time email and SMS notifications.

Key benefits of CRM IVR Integration:

  • Delivering personalized services.
  • Reduce long-distance carrier costs.
  • Better Sale Management.
  • Improved ROI.