E-commerce

Snapdeal

About Client:

Snapdeal is an Indian e-commerce company (Started in 2010). With millions of users and more than 300,000 sellers, Snapdeal is the shopping destination for Internet users across the country, delivering to 6000+ cities and towns in India.

One of the biggest E-commerce and a daily deals platform that started in 2010 that later expanded to become one of the largest online marketplaces in India.With millions of users and more than3,00,000 sellers, over 3 crore products across 800+ diverse categories from over 1,25,000 regional, national, and international brands and retailers, and delivering to 6000+ cities and towns in India.

The Challenge

COD is one of the main reasons of operational loss due to cancellations and bogus orders. The company was looking for a solution to ensure that your COD orders are legitimate.

The Solution:

Go2Market deployed TTS and Voice Broadcasting (OBD). When a COD order is placed than our system dials voice call to the customer to confirm the order. Voice call asks customer to press “1” to confirm the COD order. And order will be confirmed only when customers press the key “1”. Interactive OBD voice broadcast service is cost effective, powerful, easy to use and intelligent technology.

The Result

More than 70 percent of reduction in bogus COD orders Complete web-based system.

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