Service Industry

Background

One of the key challenges for any organisation in the space of service industry is reminders about due date on account of a large customer base to be communicated to and the regular frequency of such activities.

Solution

Leveraging the capability of outbound dialling solution in communicating to lakhs of customers simultaneously through automated and pre recorded voice calls is helping organisations in not only ensuring customers pay on time but also save on the cost of live agents, with the additional capability of allowing the customers to talk to a live agent only where it is required by the customer by pressing one of the mobile keys, ensures that only the customers requiring human interaction are made to talk with the customer care representatives, post the call a sms with the required information and a reference id can be sent to the customer, which can help in future interactions

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