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What's Interactive Voice Response (IVR)?IVR can be described as an automatic telephone system that can route calls. It lets customers interact with computers before being connected to a person. The technology works for Automatic Call Distribution, typically located in call centers.IVR telephone systems are so popular that you've probably been conversing with virtual assistants on phones more often than you could remember.IVRs handle inbound calls by gathering information about the caller's inquiry before transferring the call to the correct department. It can tailor the conversation based on what virtual number was dialed by the customer.Typically, the customer is presented with a...

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