As a business operator, the company’s prime motto is to serve a personalized customer experience. Every caller is a new business opportunity and putting your caller on hold for a long can lead to bad publicity for your business. These calls for a need for a Voice Mail option for your clients. Voice mail device provides to cater to the needs of the caller and leave you a recorded message and send an instant SMS and Email to the admin.
Voice Mail in IVR greet the needs of callers in various ways:
- During business hours, a caller can leave a message regarding their requirement during his busy hour and ask an appropriate attendee to contact back to the Caller according to their convenient time.
- Sometimes agents are busy with other callers, they might value the time of caller and provide an option to leave a message for the agent instead of lining up in a queue.
- Out of business hours, callers need cannot go unattended. A voice mail option is available to the callers to leave a message after business hours and receive assistance during working hours.