As a business operator, the company’s prime motto is to serve a personalized customer experience. Every caller is a new business opportunity and putting your caller on hold for long can lead to bad publicity for your business. This calls for a need of Voice Mail option for your clients. Voice mail caters to the need of the caller and leave you a recorded message in addition to sending an instant SMS and email to the admin.
Voice Mail in IVR greet the needs of callers in various ways:
- During business hours, a caller can leave a message regarding his/her requirement and ask an appropriate attendee to contact him back according to their convenient time.
- Sometimes agents are busy with other callers, they might value the time of caller and provide an option to leave a message for the agent instead of lining them up in a queue.
- Out of business hours, caller’s need cannot go unattended. A voice mail option is available to the callers to leave a message after business hours and receive assistance during working hours.