As a business operator, the company’s prime motto is to serve a personalized customer experience. Every caller is a new business opportunity and putting your caller on hold for long can lead to bad publicity for your business. This calls for a need of Voice Mail option for your clients. Voice mail caters to the need of the caller and leave you a recorded message in addition to sending an instant SMS and email to the admin.
Voice Mail in IVR greet the needs of callers in various ways:
During business hours, a caller can leave a message regarding his/her requirement and ask an appropriate attendee to contact him back according to their convenient time.
Sometimes agents are busy with other callers, they might value the time of caller and provide an option to leave a message for the agent instead of lining them up in a queue.
Out of business hours, caller’s need cannot go unattended. A voice mail option is available to the callers to leave a message after business hours and receive assistance during working hours.